Our Privacy Policy

This Privacy Policy applies to encodedmedia.com hosted Web sites or Web sites hosted by third parties on behalf of Encoded Media which are branded to appear like encodedmedia.com.

Encoded Media requests personal information when you place an order, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on its Web site. For example:

  1. If you submit an order on-line with us, we will ask you for information necessary to complete the transaction – such as your name, address, and credit card number.
  2. If you request technical support online, we will ask you for information necessary to complete the transaction – such as your name address and information about your computer hardware, software and the nature of the problem you are experiencing.

You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

Encoded Media uses personally identifiable information in the following ways:

  1. To provide you with information about product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements;
  2. To assist in creating content that is relevant to you;
  3. To provide you with special offers that may be of interest to you and to improve your experience on the Web site;
  4. To assist in creating better products and services to meet your needs;
  5. To allow you to purchase and download products, obtain access to services or otherwise engage in activities you select;
  6. To help you quickly find software, services or product information important to you.

From time to time, Encoded Media may provide your information to selected business partners to communicate to you information about products or services that they believe are important to you or your business. If you prefer that Encoded Media does not provide your information to business partners, you may let us know using one of the methods described in this policy.

In addition, Encoded Media retains the services of outside contractors to provide services for us. They may be used to ship products, provide technical support, or handle order processing. We require that these contractors keep the personal information of customers secure and confidential. We also require that these contractors use personal information only on behalf of Encoded Media.

Please be advised that in certain instances, it may be necessary for Encoded Media to disclose your personal information to government officials or otherwise as required by our legal obligations.

Encoded Media provides a number of ways for you to ‘opt-out’ of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information.

If you are on an Encoded Media Web page that requires personal information, but does not offer communication choices, or would like to change your preferences for information that you have previously provided, please contact us using the communication channels at the bottom of this statement.

If you do not wish to continue receiving our e-mail newsletters or bulletins you can opt-out of receiving these communications by replying to the unsubscribe in the subject line in the email.

Since Encoded Media is a global company, we provide company information to our offices worldwide. The personal information that you have provided to us may be transferred to other Encoded Media offices around the world. For example, when European customers register Encoded Media products, their personal information may be transferred to servers in the United States then transferred to servers in one or more of Encoded Media’s European offices. Also, in certain countries our outside contractors might undertake the collection, transferring, storage and processing of your information.

We make a sincere effort to respond to your requests to update or correct your personal information. If you believe that Encoded Media does not have your current personal information, please contact us using the communication channels at the bottom of this statement.

Encoded Media may use cookies from time to time. A cookie is a unique text file that a Web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. Encoded Media may use cookies to personalise Web pages during your visit to our Web site, and/or to remember you for easy navigation and access during your return visits after registering for our products, services and other offers including but not limited to white papers, case studies, webcasts, events, and software.

Encoded Media may also use cookies to track your visit to our Web site. We may collect information, including your IP address, in a form that may be personally identifiable. However, this information will only be used for analytical purposes and will be limited to the minimum necessary to perform the analysis.

If you do not want Encoded Media to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our Web site.

Encoded Media may track domain names, IP addresses, and browser types from people who visit the encodedmedia.com Web site. We use this information to track aggregate traffic patterns, and such information is not correlated with any personal information.

We do not store credit card details, nor do we share customer details with any third parties.

At the Encoded Media Web site, there are a number of links to companies with whom Encoded Media has a relationship. Encoded Media is not responsible for the privacy practices of its business partners. We encourage you to read their privacy statements as they may differ from ours.

Please remember that information you submit in any discussion group or forum will be deemed public information and is not confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are online.

In the event there is a major change to Encoded Media’s privacy practices, a prominent notice will be posted on our Web site. If the change involves the use of your personally identifiable information, the notice will contain instructions on how you can opt-out of such use.

Encoded Media has designated a Privacy Officer who is accountable for Encoded Media’s compliance with the privacy practices described in this policy.

If you have any questions or comments concerning this policy, or if you would like to change your communication preferences, update or review the personal information we have about you, or withdraw your consent for the collection, use or disclosure of your personal information, please contact us:

Encoded Media (UK) Limited
Attention: The Privacy Officer
Essex Technology Centre
The Gables
United Kingdom

Telephone +44 (0)1277 366644
Email privacy@encodedmedia.com